FAQ's
HOW TO PLACE AN ORDER?
Placing an order is quick and simple! Once you've added all your desired items to your cart, click the "Check Out" button on the Shopping Bag page, and we’ll guide you step-by-step through the secure checkout process.
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept a variety of payment methods for your convenience, including credit cards, debit cards, PayPal, and bank transfer (via PayPal).
HOW SAFE IS MY PERSONAL INFORMATION?
Your privacy and security are our top priorities. Our website uses Secure Sockets Layer (SSL) technology to encrypt all personal information during the checkout process. For more details on how we protect and use your data, please review our Privacy Policy.
HOW DOES SHIPPING WORK?
We partner with a trusted private supplier and global artisans to bring you the most unique and high-quality products. This means your order may ship from different locations, including the USA, Germany, Thailand, China, India, and more.
- USA: 7-12 Business Days
- Worldwide: 15-20 Business Days
While we pride ourselves on super-fast shipping, holidays, customs clearance, or global events may sometimes cause delays. Rest assured, your order is on its way, and you’ll receive a tracking number to monitor its journey. For more details, visit our Shipping & Delivery page.
Unexpected Delays
In rare cases, delivery may take longer than expected. If this happens, please don’t hesitate to contact us. We’re here to help! 😊
WHAT IF I NEED SOMETHING?
No worries at all! If you need assistance or want to return an item, simply reach out to us. We’ll guide you through the process to ensure your satisfaction.
CAN I CANCEL AN ORDER?
Yes, cancellations can be made within 24 hours of placing your order. Just email us with your reason for cancellation, and we’ll process your refund within 24-48 hours. Please note that it may take a few additional days for the refund to reflect in your account.
We’re always here to make your shopping experience smooth and worry-free!